Andsend syncs your LinkedIn through our Chrome extension, using the LinkedIn account you are signed in to in Chrome. If something in that chain is off, your LinkedIn can look connected in Andsend while nothing syncs.
Signs of this problem
Contacts keep showing "Still syncing your messages".
You can't send LinkedIn messages from Andsend, even though your account is connected.
Your latest LinkedIn messages and replies don't show up in Andsend.
Check 1: Is the Andsend extension installed?
Go to chrome://extensions and look for Andsend. If it isn't there, or it is switched off, install or turn on the Andsend Chrome extension. Use the same Chrome profile you use for Andsend.
Check 2: Are you signed in to LinkedIn in Chrome?
Open linkedin.com in the same Chrome profile. If you are asked to sign in, sign in. Andsend can only sync while you are signed in to LinkedIn in that browser.
Check 3: Is it the right LinkedIn account?
Andsend only syncs the LinkedIn account you connected to Andsend. If you are signed in to a different LinkedIn account in Chrome, for example a colleague's or a second account of your own, sync stops. Sign out of LinkedIn and sign back in with the account you connected to Andsend.
Check 4: Is Chrome allowing Andsend on LinkedIn?
Less common: Chrome can be set to block extensions on certain sites.
On linkedin.com, click the Extensions icon (the puzzle piece) to the right of the address bar.
If Andsend is listed under Access requested, Chrome is blocking it on LinkedIn.
To fix it, go to chrome://extensions, find Andsend, click Details, and under Site access turn on Automatically allow access on the following sites. Make sure https://*.linkedin.com/* is on as well.
If those switches are greyed out and show a building icon, or the Chrome menu says Managed by your organization, your company controls which sites extensions can use (you can see the rules at chrome://policy). Ask your IT team to allow the Andsend extension (ID nolanbablkmlhllilaloenjhaplnfhof) on linkedin.com.
After fixing it
Refresh your LinkedIn tab and your Andsend tab. Syncing should pick up again shortly.
Still not syncing? See I can't connect to LinkedIn, or reach out to our support team and we'll help you.