Many organizations configure their Microsoft Office 365 tenants with security settings that prevent individual users from granting permissions to third-party applications. This is a common and effective security control allowing IT administrators to maintain oversight and control over which integrations are active within the organization.
For Andsend's Microsoft integration to function correctly within such environments, an administrator must grant consent on behalf of the entire organization. This "admin consent" authorizes the application to access the necessary data and perform actions as required by the integration.
Administrators have two primary methods for granting this consent:
1. Via an Admin Consent URL (preferred method)
This method is universally applicable, regardless of whether the Andsend application has been previously added to your tenant. You will need your organization's unique Tenant ID.
Construct the following URL, replacing {TENANT_ID} with your organization's actual tenant ID (quick guide on how to find your tenant id):
https://login.microsoftonline.com/{TENANT_ID}/adminconsent?client_id=bb567273-66bb-4261-b7e0-3eced6b1c9a5
Navigate to this URL in your web browser. You will be prompted to log in as an administrator and review the permissions the Andsend application requests before granting consent.
2. Via app settings in Microsoft Entra
If the Andsend application has already been added to your tenant (either by an administrator or a user who initiated the process before stricter consent controls were in place), you can grant admin consent directly within the Microsoft Entra admin center.
Go to the Applications -> Enterprise applications section in the Microsoft Entra admin center.
Search for "Zaplify App" (this is the underlying application name for the Andsend integration) in the list of applications. If you cannot find "Zaplify App" in the list it means that the application is not yet installed in your tenant. In that case, please use the preferred method 1 suggested above.
Click on the "Zaplify App" entry to open its settings.
In the left-hand sidebar, under the "Security" section, click on "Permissions".
Click the button labeled "Grant admin consent for {your organization}".
3. Configure an admin consent workflow in Microsoft Entra
In some cases you may want to allow users to request admin consent for applications on their own. This might also be useful if you are unable to provide admin consent through either of the alternatives 1 or 2 above. It might also simplify similar admin consent situations for other situations in the future.
In order to configure an admin consent workflow in Microsoft Entra, please follow Microsoft's official documentation: Configure the admin consent workflow
By following either of these methods, an administrator can successfully grant the necessary permissions for the Andsend Microsoft integration to operate within your organization's Office 365 tenant, ensuring a smooth and secure experience for your users.
Verify that admin consent has been granted
To verify whether admin consent has been successfully granted for the app, you can go to the Enterprise application section in Microsoft entra and check the details for the App.
Go to Applications -> Enterprise applications section in the Microsoft Entra admin center.
Search for "Zaplify App" (this is the underlying application name for the Andsend integration) in the list of applications. If you cannot find "Zaplify App" in the list it means that the application is not yet installed in your tenant. In that case, please use the preferred method 1 suggested above to grant admin consent for the app.
Click on the "Zaplify App" entry to open its details.
In the left-hand sidebar, under the "Security" section, click on "Permissions".
Verify that Admin consent has been granted for all the following permissions: email, offline_access, openid, profile, Mail.ReadWrite, Mail.Send, User.Read
Microsoft's version of this documentation
For the original documentation that this Andsend help article has been based on, please refer to Microsoft's own help article for granting admin consent.