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FAQ and Troubleshooting
Get answers to our most commonly asked questions and issues.
LinkedIn Compliance and Validity
What can I do to get better email delivery?
Q: Why is my image not added to my email signature?
Q: Can I import an incomplete list of prospects to do a search?
Q: Does Andsend exclude my LinkedIn connections in the searches?
Q: Why are some contacts missing email addresses?
Q: Will the contacts I already added reappear in my searches?
Q: Can I use Sales Navigator and then bring that information into Andsend and obtain emails?
Q: What industries does Andsend cover in contact search?
Q: What type of LinkedIn URLs does Andsend support when uploading contacts?
Q: Can I send a connection request without a message?
Q: Can I attach files in my emails?
Q: How do I add or update contact information
Q: Does Andsend track the open rate of my emails?
Q: Why is my LinkedIn Connection requests sent long after I sent it?
Q: How do I change which email receipts are sent to?
Q: How do I reset my password?
Q: How do I change my outreach email address?
Q: Where in the world does Andsend work?
Q: Can I use any browser for Andsend?
Q: Does Andsend work on mobile units?